Making IT Incident management simpler and efficient than ever before, with DWS Engineer Application. Managing IT incidents and
notifying customers after days is a thing of the past. DWS Engineer Application allows our engineer to answer customer requests to
the earliest and provide them with the most suitable and appropriate support service.
Here’s a short brief about the application
• Once the customer care team or Incident Managers has logged in the servicer request, engineers will receive a notification on their application.
• They have to accept or reject the request.
• Engineers are assigned on the basis of factors - location, issue category, skill,OEM assigned to the engineer.
• GPS coordinate finder is used to locate the engineer for auto assigning.
• If the request is rejected, it will be automatically forwarded to the Incident Manager and Incident Manager will assign it to a new engineer.
• After reaching the customer’s place, the engineer has to update the request status on the application, if it is resolved or pending.
• Once the status is updated the service request will be aligned for next action.
Our aim is to provide our customers with nothing but the best after services, this is exactly what DWS is for. It is a very easy to
use yet intelligent application that will help us resolve customer’s service requests to the earliest possible.